Refund Policy

We want you to be happy with your order. Here is how refunds, returns and fixes work.

Custom and engraved items

Trophies, plaques, medals, nameplates and anything engraved or personalized are made just for you, so we cannot offer refunds or returns on them once production has started.

If we make a mistake, we will fix it. If your item does not match the proof you approved (wrong spelling, wrong layout, damaged in production), tell us within 7 days of pickup or delivery and we will remake it at no charge.

Please review your proof carefully before approving it. Errors in the text or artwork you supplied and approved are not covered.

Cancellations

You can cancel a custom order for a full refund before production begins. Once we have started making your item, it cannot be cancelled.

Deposits

Deposits are refundable in full before production begins. Once production has started, deposits are non-refundable.

Standard stock items (such as unengraved drinkware)

Unused, unengraved items in their original condition can be returned within 14 days of purchase for a refund to your original payment method.

Damaged or defective items

If your order arrives damaged or defective, contact us within 7 days with a photo. We will repair, replace or refund it.

Turnaround and pickup

Most orders take about 7 days to complete. We hold finished orders for 14 days after they are ready. Please collect your order within that time.

Return shipping

When a return is approved, the customer pays the return shipping cost. If the return is due to our error or a defect, we cover it.

How to reach us

Call, email or visit us during business hours (Monday to Friday, 9:00 to 5:00). Contact details are on our contact page.